Frequently asked questions (FAQ)

Payment

What is 'Mollie Payments'?

Mollie Payments is a Payment Service Provider. Check our privacy policy for more information.

https://www.deveneythomas.com/support/privacy  

What are the available payment methods?

iDEAL, PayPal, Sofort Banking, Bancontact, GiroPay and Klarna, SEPA.

Shipping and delivery

How long does shipping take?

- The Netherlands (NL): 2-5 business days.

- EU-countries: 3-10 business days. 

- Worldwide: 3-10 business days. 

Warning: this is an estimation. Due to corona shipping can take a little bit longer.

What are the shipping costs?

The Netherlands (NL):

- Free shipping for orders above €30,-

- Small packages: €3,99

- Other/big packages €6,99

Worldwide:

- Free shipping for orders above €50,-

- Small packages: €9,99

- Other/big packages: €15,-

Can I track my order?

Yes, you will receive a tracking code. 

You can track your order via the link https://jouw.postnl.nl/?pst=sp-pnl-nav-ontv-ql1-tracktrace#!/  

Question not answered?

Feel free to contact us

Complaint

Do you have a complaint? You can contact us via our online chat, e-mail (contact@deveneythomas.com) and WhatsApp (+316 33336716). Or you can submit a ticket.